Why Small Businesses Are Turning to AI for 24/7 Call Coverage

More than 50% of callers sent to voicemail never call back. What does this mean for your small business? Understandably, you cannot afford to have someone answer your calls around the clock due to budget constraints. Also, having a human team often means spending more time on management. Fortunately, advancements in tech have made it possible to solve such problems without compromising productivity. Companies like https://www.signpost.com/ now offer AI-powered voice receptionists, designed to meet the customer care demands for small businesses. Here’s what you need to know. 

Hidden Costs of Missed Calls

Whether yours is a product or service-based business, acquiring customers takes insane time, effort, and resources. Each lost lead means a loss of potential revenue. Also, if customers don’t get the experience they want, they are unlikely to return, and your small business could end up with bad reviews online and on social media. All that combined, your brand value and reputation will take a hit. Another thing to consider is the number of missed opportunities. The more times your customer care team fails to receive or respond to calls, the more chances they lose with regard to follow-ups, scheduling, and impressions. 

Traditional Customer Care Challenges for Small Businesses 

Smaller businesses and growing brands don’t have the funds to scale their customer support as required. Hiring receptionists is not just expensive but also time-consuming, as the recruitment process involves many steps. In-house staff members aren’t usually available after work hours, on weekends and holidays, and as a result, there is always the risk of missing calls and possible opportunities. Although outsourcing is a choice, there are limitations. Unless your company finds a reliable service that can tweak its work to match your business needs, you will face inconsistencies. 

What Can an AI Voice Receptionist Do? 

True to the name, AI voice receptionists take calls around the clock for small businesses. Whether it is a busy weekday or off hours, every call will be answered promptly. Depending on the service provider, AI voice receptionists can answer common questions, collect information, and even forward calls to your real customer care staff. Many companies have invested heavily in natural language processing to ensure their voice receptionists work effectively for clients without sounding like a voicemail voice. As a client, you can always get caller data, transcripts of calls, and other information. 

Reasons to Consider AI Voice Receptionists

First and foremost, AI voice receptionists ensure availability – A must for any small business. The onboarding process doesn’t take much time, and if you compare the cost with traditional recruitment processes, you save both time and money. AI voice receptionists are also useful for any company that experiences seasonal surges in demand and cannot scale as needed. Also, AI voice agents can answer numerous calls at the same time, which means more efficiency and better customer service. The good news is that advanced models can easily integrate with phone systems and CRM tools, and you don’t need to invest more or change everything. 

How do you find the right AI Voice Receptionist?

Firstly, search for services that offer AI voice receptionists for small businesses. You need to check how the voice agents sound, because the eventual goal is to ensure that your customers feel they are talking to a real person. How quickly and effortlessly you can change scripts, frequently asked questions, and other details to tweak the responses of your AI Voice Receptionist is also important. As for the price, go for a package that works best for your needs and doesn’t include vague or unclear add-ons. 

Time to reimagine customer service for your small business!