Why Is Outsourced ATM Tech Support and IT Services Good for a Business?

Why credit unions are opting for ATM outsourcing - CUInsight

If you are a regular visitor to the Automated Teller Machine Marketplace, there is a good chance that you have read a lot of articles and write-ups on branch transformation. To help accommodate today’s modern and digital age, as well as the way young people like to do business, banks and other financial institutions are embracing less personal and more self-service teller interaction.

But they are still offering tons of convenience and value-added services. Compactor pop-up branches are being used around the world, offering client’s tablets and next-generation Automated Teller Machine terminals, as well as new banking technology to help enhance the client experience. 

A lot of reputable banks have launched these kinds of test branches over the past year. But while banks and other financial institutions are adapting their digital and physical branches to suit the current client demands better, they still need to manage operational efficiency, as well as the Information Technology infrastructure to accommodate various objectives. 

Check out this site for more info about the history of ATMs.

The industry is quite transparent about why transformation is necessary, but no one addresses its strain on the institution’s existing Information Technology infrastructure. How will it help handle significant increases in demands from assisted self-service and self-service techs? 

When people think about it, all these activities involved in transformation revolve around more sophisticated techs, whether custom software, iPads, digital television, enhanced Wi-Fi connection, touchscreen computers, and other high-technology solutions.

A banking institution’s legacy system usually is not equipped to handle this kind of demand, especially as banks find themselves pushed to trim Information Technology budgets, as well as staff in their branches.

Outsourcing - ATM related services & solutions - Asseco South Eastern Europe

Why outsourcing jobs is the answer?

Information technology staff at financial institutions don’t have the high technical skill sets needed by most self-service, as well as digital banking trends. By outsourcing IT to trusted partners, financial institutions can increase their technology offerings a lot faster, without having to invest in the purchase, installation costs, and training, as well as ongoing maintenance. Listed below are some ideas of what Automated Teller Machine and Information Technology service providers can offer and what financial institutions need to look for in a trusted partner.

Technology as services – IT service providers can help develop end-to-end service offerings to fit the banking institution’s particular needs. Leveraging Token-as-a-Service can address a range of problems related to increased efficiency, capital expense reduction, and cost reduction.

Wall-to-wall IT service – A lot of banking institutions outsource Automated Teller Machines to one provider and IT to a third-party service provider, creating a lot of burden to workers who need to manage various vendors. A better approach is to look for partners who can offer wall-to-wall technical support for financial firms, handling everything from Automated Teller Machines to desktops.

Day-to-day management – In summary, if banks are counting on their techs to do business, the technology needs to be running and fully operational all the time. For Financial institutions with limited ATM tech support, outsourcing is the answer to round-the-clock field service and remote systems monitoring to help solve problems efficiently and quickly.

Agnostic support – Financing firms usually worry that outsourcing will force them to replace and rip existing software and hardware to use whatever service providers require. But it is not essential. There are firms or outsourcing partners that are software and hardware agnostic. These firms can save their organization money and time, as well as increase their existing Return on Investment (ROI).

Enterprise project deployment – One important aspect of branch transformations is offering clients the same experience, whether mobile or online, at the Automated Teller Machine or inside branches. But for bigger FIs, it can be hard to implement new techs in ways that can be launched simultaneously. 

By outsourcing projects to experienced national providers, FIs can leverage organizations’ national logistics capabilities, as well as highly trained service teams. The outcome can be a very successful IT software and hardware implementation with as little cost as possible without disruptions in their operations. 

Of course, before people place any of these responsibilities in the vendor’s hands, they need to check these organizations’ credentials and references thoroughly. A lot of service providers market themselves as providing complete Automated Teller Machine, as well as IT solutions, but few live up to the claim.

David Curry

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