Many law firms hire virtual receptionists as part of the legal staff to offer administrative support for clients. A virtual receptionist is typically hired as an on-site independent contractor and offers a wide range of administrative support services, including answering phones, directing calls, conducting appointments and taking messages. Some law offices also use virtual receptionists to handle correspondence between attorneys and their clients. These assistants have to be very versatile since they may be called on to handle calls when lawyers are not available to take phone calls. Virtual receptionists may even answer the phones during office hours, so a receptionist must be available to handle this type of work.
Hiring a virtual receptionist benefits a business owner in a number of ways. First, a virtual receptionist has the ability to handle a large volume of calls. This means that the business owner does not need to allocate a single employee to answer each call. Instead, each call is handled by a virtual receptionist. As a result, the business owner can free up employees to handle other tasks. An employee may also spend more time working on the new case if the attorney is not present to take phone calls.
Second, a virtual receptionist benefits the client. When hiring an agent to handle calls, the business owner needs to pay close attention to customer care. Clients expect to receive high-level customer service from an answering service. Therefore, when the attorney is not present, the business owner needs to ensure that calls are answered promptly and courteously. By hiring a virtual receptionist, the attorney maintains close control over the level of customer care. Third, virtual receptionist benefits attorneys. While clients expect to be provided with knowledgeable and friendly service, many are not comfortable with highly personal inquiries. However, by using a virtual receptionist service, attorneys are able to answer frequently asked questions in a professional manner. By avoiding personal questions, the attorney’s credibility grows. By providing a consistent level of service and staying out of personal territory, virtual receptionists help attorneys maintain their reputation as expert witnesses.