Customer experience is always a standard that can set you apart from competitors. In a junk removal industry, leaving the client’s space with zero trash is expected. It is what the job entails. There will be a small discrepancy between the pricing and customers are after the total package. They won’t mind paying a little more for a service that acknowledges their importance and takes care of them well. Building a lasting relationship with your clients is not expected, but it is an advantage. How do you turn clients into advocates who will refer you to other family and friends? The answer is simple. Treat them like a good friend. Do unto them what you want to be done unto you as a customer. The kind of service you will rate as top-notch, offer them exactly that. If you do this, you will have loyal followers in no time.
Start even before they are clients
Even before you land your first job with customers, treating them well will set you apart from other companies who are mainly after their business. Veering away from being transactional in your dealings with potential clients will go a long way.
Companies that offer you junk removal leads will help you reach more clients. It is in your hands, after this, to answer customer inquiries and blow them away with your one of a kind offering. Start with being genuinely interested in your clients. Nurturing this kind of mindset will allow you to ask questions that hit the strings of their hearts.
Have genuine interactions with clients
Departing with stuff they accumulated throughout the years can possibly stem from emotional reasons such as losing a loved one, getting over a bad relationship, moving to a better or larger home, and an exciting refurbishment. It is easy not to mind this part of the customer’s inquiry, but it is through details like these that you can build meaningful relationships with them.
Set their expectations
Clients can sense well if the person on the other line is genuinely interested in their affairs. Their sensing your sincerity makes them more agreeable to what you have to say. Having to set their expectations around recycling fees, additional fees, and your availability which isn’t necessarily the same as their available time will become easier for you to communicate.
Go the extra mile
Taking note of valuable information like birth date, if the client consents to it, will help you remember them on their special day. Being remembered during their birthday is a soft spot for some clients. Drop by and greet them if you’re within the area. Call them if otherwise. They will appreciate that and think of you first when referring a junk removal company to family and friends.
Being genuinely interested in others does not come easy to everyone. Nurturing this side of you can become your selling point in a customer-serving industry. Don’t forget to ask for feedback from your clients because their opinion will help you make valuable improvements to your service.